Permanent, Full-time

Preferred Location:

Montreal, Qc. (Onsite)

Job Summary

As a Junior Helpdesk Agent, you will play a crucial role in ensuring the seamless operation of our IT systems. You will provide technical support, troubleshoot issues, and assist with system monitoring. The ideal candidate for this role possesses a strong foundation in administering Windows, Mac, and Linux systems, and is committed to delivering outstanding customer service.

Responsibilities

• Respond to incoming IT support requests via phone, email, or ticketing system.
• Assist end-users in resolving hardware, software, and network-related issues.
• Administer Windows, Mac, and Linux systems, including user account management and software installations.
• Perform standard user account setup/management
• Perform standard user equipment setup, workstations, laptops, and etc
• Monitor network and server performance to identify, report and address potential issues proactively.
• Collaborate with senior team members to implement improvements based on monitoring data.
• Assist with equipment shipment/purchasing/retrieve
• Maintain accurate records of support requests, resolutions, and system changes.
• Create and update knowledge base articles for common issues.

Skills and Qualifications

• 1-3 years of IT system administration experience and or bachelors degree in IT 3+ years of experience.
• IT-related certifications (e.g., CompTIA A+, Network+, Microsoft Certified
• Professional) are a plus.
• Strong knowledge of Windows, Mac, and Linux operating systems.
• Basic understanding of network protocols and troubleshooting.
• Excellent customer service skills.
• Excellent communication, analytical, and problem-solving skills.
• Ability to work independently and as part of a team.
• Dynamic and eager to learn and grow.
• Bilingual proficiency in both French and English

If you are a qualified and interested candidate for this position, please submit your resume to careers@haivision.com. Please indicate clearly which position you are applying for. We look forward to hearing from you. For more company information, please visit www.haivision.com.