HAIVISION SUPPORT PROGRAMS

Haivision offers friendly and easy access to technical support that contributes to your organization’s success. Our mission is to deliver the right coverage for your organization and help you protect your video solution investment.

STANDARD


  • Access to Haivision Support Portal
  • Online case submission
  • Eligible for most optional support add-ons
  • 1-business day first response time
  • Phone support during normal business hours
  • 20 days hardware repair time
  • Access to general availability software and security updates

PREMIUM


  • Access to Haivision Support Portal
  • Online case submission
  • Eligible for all optional support add-ons
  • 2-business hours first response time
  • 24/7 critical issue phone support (severity 1 or 2)
  • Advanced hardware replacement
    (Shipped same day when RMA is processed by 2:00pm Eastern)
  • Access to general availability software and security updates
  • Access to software update assistance, and eligibility for advanced access to latest software updates
  • Annual subscription to Electronic Program Guide (EPG) service

WANT A MORE DETAILED OVERVIEW OF OUR SUPPORT PROGRAMS?

TRM PREMIUM SERVICE

If you have unique implementation and operating challenges or simply want to maximize your Haivision solution, we recommend optimizing your investment with the personalized service of a Technical Relationship Manager (TRM). Backed by the resources of the entire Haivision organization, your dedicated TRM acts as main point of contact to champion your organization’s needs.

Learn more about our Technical Relationship Management Premium Service and the benefits of having a dedicated Technical Relationship Manager.

Haivision Completes Acquisition of CineMassive
Haivision Completes Acquisition of CineMassive