HAIVISION SUPPORT PROGRAMS

Haivision offers friendly and easy customer support that contributes to your organization’s success. Our mission is to deliver the right coverage for your organization and help you protect your video solution investment.

STANDARD


  • Phone support
  • First response time: 1 business day
  • Access to Haivision Support Portal
  • Online case submission
  • Access to general availability software releases and security fixes

PREMIUM


  • Priority phone support
  • First response time: 2 business hours
  • Advanced hardware replacement
  • Access to Haivision Support Portal
  • Online case submission
  • Advanced access to latest software releases
  • Access to general availability software releases and security fixes
  • Two 2-hour support sessions outside of business hours
  • One 4-hour Professional Services video delivery consulting session
  • Annual subscription to Electronic Program Guide service

WANT A MORE DETAILED OVERVIEW OF OUR SUPPORT PROGRAMS?