HAIVISION SUPPORT PROGRAMS

Haivision offers friendly and easy customer support that contributes to your organization’s success. Our mission is to deliver excellence in technical support and help you protect your video solution investment.

STANDARD


  • First response within 1 business day
  • Hardware Repair & Replacement Service
  • Access to Software Releases
  • Access to Online Self-Service Portal
  • Eligible for Optional Support Add-Ons

PREMIUM


  • Priority Access and First Response
  • Advanced Hardware Replacement
  • Access to Software Releases and Update Assistance, and Eligibility for Advanced Access
  • 24/7 Critical Issue Phone Support
  • Valuable Services, including Electronic Program Guide (EPG) Service
  • Access to Online Self-Service Portal
  • Eligible for Optional Support Add-Ons

WANT A MORE DETAILED OVERVIEW OF OUR SUPPORT PROGRAMS?