HAIVISION SUPPORT PROGRAMS

Haivision offers friendly and easy customer support that contributes to your organization’s success. Our mission is to deliver the right coverage for your organization and help you protect your video solution investment.

STANDARD


  • Access to Haivision Support Portal
  • Online case submission
  • 1 day response time
  • Phone support
  • 20 days hardware repair time
  • Access to general availability software and security updates

PREMIUM


  • Access to Haivision Support Portal
  • Online case submission
  • 2 hour response time
  • Priority phone support
  • Advanced hardware replacement
  • Advanced access to latest software updates
  • Access to general availability software and security updates
  • Development escalation priority
  • Two 2-hour support sessions outside of business hours
  • One 4-hour professional service session
  • Annual EPG subscription

WANT A MORE DETAILED OVERVIEW OF OUR SUPPORT PROGRAMS?