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Government Public Safety Agency

Transforming aerial surveillance operations with secure, real-time video distribution and enhanced situational awareness

About

This government agency supports national operational and infrastructure oversight across multiple critical infrastructure and public safety domains. Working alongside regional authorities, partner organizations, and operational stakeholders, the agency helps maintain reliable transportation systems and supports a range of aerial monitoring and operational coordination activities.

“Our close work with this government agency highlights the impact of modernizing full-motion video distribution within an aerial surveillance program. While the organization already had the ability to capture ISR video, limitations in how that video was transported and shared meant it wasn’t reaching the right teams in real time. By improving the distribution workflow, they were able to provide broader access to live video across ground personnel and headquarters, supporting faster coordination and more informed operational decisions.”

John Lawrence, Director of Sales Engineering, Haivision
The impact of modernizing full-motion video distribution

The Challenge

Challenge of outdated ISR video distribution technology
As an important department at this agency, the aviation operations division provides and supports specialized aircraft and airborne services for multiple government stakeholders. This division supports airborne technologies used in government aviation operations, including those involving unmanned aerial vehicles (UAVs). With a national mandate and a wide range of responsibilities, the division depends on a complex ecosystem of tools and technologies to support aerial surveillance, ISR video distribution, and real-time operational awareness across vast geographic areas.

The aircraft supporting the organization’s airborne monitoring missions play an important role in protecting citizens and the environment. Missions include environmental monitoring, infrastructure assessment, emergency response support, and operational surveillance activities.

These missions generate large volumes of video and sensor data that must be distributed to personnel across multiple departments and agencies in real time. The organization supports airborne surveillance operations using specialized aircraft and UAV platforms equipped with live ISR video streaming capabilities that allow teams on the ground to monitor operations and respond quickly to emerging incidents.

However, legacy systems onboard the aircraft struggled to meet the demands of modern operations, particularly when it came to transmitting full-motion video (FMV) over constrained networks with minimal latency. For government agencies and public safety teams relying on live aerial intelligence, the lack of real-time video distribution can delay decision-making, reduce situational clarity, and limit mission effectiveness.

As the agency looked to enhance its capabilities for aerial surveillance, ISR video distribution, and operational awareness, it became clear that the existing FMV distribution technology onboard the aircraft was outdated and not capable of supporting the mission objectives of the surveillance program. While multiple onboard systems were in place, the FMV distribution workflow lacked the performance and reliability required for real-time operations. In addition, the system lacked a reliable way to distribute ISR video feeds to personnel on the ground who needed them.

“As we evaluated the environment, it was clear that the core challenge wasn’t just capturing video. It was getting that video to the right people in real time,” said John Lawrence, Director of Sales Engineering at Haivision. “The existing FMV distribution approach simply wasn’t built for today’s operational demands. There was no efficient way to move video from the aircraft to ground teams, and that creates a real gap in situational awareness.”

With these limitations in mind, Haivision worked together with the agency to implement an updated ISR video workflow using modern encoding, transport, and viewing technologies.

The Solution

Deploying a complete Haivision video ecosystem
Having previously used Haivision technology in other roles, the agency chose to deploy a complete Haivision video ecosystem across both aircraft and ground locations. The architecture uses the Secure Reliable Transport (SRT) protocol to maintain video integrity across variable networks such as satellite, cellular, and remote field links. In this architecture, live video is encoded onboard aircraft, securely transported to ground control stations and headquarters, transcoded for distribution, and then delivered to operational users for real-time monitoring and decision-making.

This workflow is enabled through the following Haivision technologies:

  • Makito X4 Rugged Video Encoder: Deployed onboard surveillance aircraft to encode and stream FMV with ultra-low latency across constrained networks.
  • Kraken Video Processing Platform: Deployed across ground control stations and headquarters, Kraken receives full-motion video and KLV metadata, performs real-time transcoding and protocol conversion, and enables secure transport over constrained networks. It delivers standards-based video with low latency for reliable, interoperable distribution to operational teams.
  • Haivision Play ISR: Provides a lightweight video player capable of viewing live ISR video with embedded metadata, allowing operational teams to monitor missions in real time while integrating seamlessly with existing encoding and streaming infrastructure.
  • Haivision Play Pro: Provides secure mobile access to mission-critical video streams, allowing field personnel and decision-makers to monitor operations from smartphones or tablets regardless of location.

“The implemented solution provides a complete, end-to-end ISR video workflow that removes friction from the entire process,” added John Lawrence. “From encoding in the air to secure transport and flexible viewing on the ground, the priority was ensuring video could be reliably accessed by operational teams in real time, regardless of network conditions.”

Together, these solutions form a secure and scalable video workflow capable of encoding, transporting, transcoding, and distributing live ISR video across distributed teams. The architecture ensures that both field personnel and headquarters staff can maintain a shared operational picture even when operating in bandwidth-limited or unpredictable network environments.
Improved their video consistency and reduced latency

The Result

Since implementing a Haivision solution, the organization has improved their video consistency, reduced latency, and enabled simultaneous access for multiple users across departments. The simplified end-user experience has streamlined how video is streamed, viewed, and shared, enabling teams to respond faster and with greater confidence during high-stakes operations.

ISR video streams can now be securely distributed to multiple viewers simultaneously, allowing operational teams, analysts, and leadership to maintain a shared operational picture during active missions. This improved visibility enables faster coordination between airborne crews, ground teams, and decision-makers, ensuring critical information is available when and where it is needed most.

The streamlined interface, reduced latency, and reliable delivery of video and metadata have improved the organization’s ability to provide timely intelligence to decision-makers in both field and headquarters environments, even under difficult network conditions.

For the team responsible for the system, reliability and ease of use remain the most important factors.

“One of the biggest outcomes for the organization was confidence in the system,” said John Lawrence. “They now have a solution that just works. The system reduced the need for manual configuration and minimized ongoing operational overhead. That reliability is critical when you’re supporting real-world missions where timing and clarity matter.”

For this organization, the partnership with Haivision has proven essential in supporting the evolving needs of aerial surveillance and ISR coordination. With a secure, scalable, and proven video streaming architecture now in place, the agency is better equipped to maintain operational visibility and deliver real-time intelligence when and where it matters most.

Related Technology

Makito X4 Rugged video Encoder
Ruggedized quad-input HEVC and H.264 video encoder for low latency ISR motion imagery up to 4K/UHD.
Kraken Transcoder UI
MISB and STANAG-compliant real-time video transcoder with HEVC, H.264, MPEG-2, SRT, and KLV metadata support.
Haivision Play Pro Free SRT mobile player for broadcasters
Mobile Player App
SRT video player mobile application for iOS and Android devices available as a free download.
Haivision Play ISR Product - Low Latency Video Player
Video Player
View mission-critical full motion video and KLV metadata on your desktop or laptop computer for timely decision-making and improved situational awareness.

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