IT Director
About Haivision Haivision (TSX: HAI) is a leading global provider of mission-critical, real-time video networking and visual collaboration solutions. Haivision enables organizations globally to engage audiences, enhance collaboration, and support decision-making. Haivision provides high-quality, low-latency, secure, and reliable live video at a global scale. Haivision open-sourced its award-winning SRT low-latency video streaming protocol and founded the SRT Alliance to support its adoption. Awarded four Emmys® for Technology and Engineering from the National Academy of Television Arts and Sciences, Haivision continues to fuel the future of IP video transformation. Founded in 2004, Haivision is headquartered in Montreal and Chicago with offices, sales, and support located throughout the Americas, Europe, and Asia. To learn more, visit Haivision at www.haivision.com. Job Summary Reporting to the Vice President, Information Systems, as Director of Information Technology, you will lead the teams, platforms, and services that keep Haivision’s employees connected, productive, and secure. While this is a broad IT leadership role, cloud, server, infrastructure, identity, and endpoint management are where the successful candidate will shine. You will be accountable for the complete lifecycle of Haivision’s corporate infrastructure—from architecture and deployment through operation, modification, maintenance, and retirement. You will lead seasoned technical professionals, particularly within networking and infrastructure. You must remain technically current, challenge recommendations, and provide credible direction during complex decisions and critical incidents. As Director of Information Technology, you will be expected to: IT Leadership and Operations Help define and execute an IT strategy aligned with Haivision’s business, growth, and security requirements. Lead and develop the Helpdesk, Infrastructure, and Networking teams delivering IT services across multiple offices and remote locations. Give senior specialists the autonomy to apply their expertise while maintaining clear direction and accountability. Monitor service levels, user satisfaction, operational performance, and team effectiveness. Lead the IT response to major incidents in coordination with internal teams and technology partners. Support internal and external audits, coordinate IT evidence, and ensure findings are appropriately addressed. Champion the responsible use of artificial intelligence and help the team develop its automation, cloud, security, and AI capabilities. In collaboration with Security Operations, provide leadership and operational oversight for corporate infrastructure security. Cloud, Server, Infrastructure, and Endpoint Management Own the architecture, operational health, security, and modernization of Haivision’s on-premises and cloud infrastructure, including computing and network resources hosted in Microsoft Azure, AWS, and Google Cloud Platform. Manage the complete lifecycle of physical, virtual, and cloud servers, including planning, deployment, configuration, patching, monitoring, capacity management, modification, and retirement. This includes oversight of Microsoft SQL Server availability and performance. Serve as the technical authority for Active Directory, Microsoft Entra ID, and Microsoft Intune. Oversee Microsoft 365, Windows Server, Group Policy, Windows and macOS endpoints, mobile devices, software deployment, compliance, and encryption while guiding System Administrators through complex configurations and changes. Evaluate infrastructure architecture and dependencies across networks, servers, storage, power, backup power, cooling, HVAC, and corporate facilities. Oversee backup, business-continuity, and disaster-recovery capabilities, including architecture, retention, monitoring, recovery procedures, and regular restoration testing. Manage selected SaaS integrations with corporate identity, network, endpoint, security, monitoring, and support services. Network Infrastructure Work with senior networking professionals to evaluate architecture, establish priorities, manage risk, and make sound technology decisions. Provide informed technical leadership to the experienced team responsible for LAN, WAN, wireless networks, internet connectivity, firewalls, VPN, remote access, and cloud connectivity. Ensure network services provide the availability, performance, resilience, and scalability required by the business. What We Are Looking For Ten or more years of progressive IT experience, including at least five years in a leadership role. Expert knowledge of Microsoft enterprise infrastructure, including Active Directory, Entra ID, Microsoft Intune, Microsoft 365, Windows Server, Group Policy, Windows and macOS endpoint management, and public-cloud platforms, with experience in architecture, administration, integration, troubleshooting, and change implementation. Deep and current expertise in enterprise cloud infrastructure, server architecture, identity, and endpoint management, including the complete lifecycle of physical, virtual, and cloud servers; backup and disaster-recovery infrastructure; Microsoft SQL Server maintenance; and the evaluation of network, storage, power, cooling, and facility dependencies. Strong understanding of enterprise networking, firewalls, wireless infrastructure, VPNs, and secure remote access. Practical experience introducing automation or AI-enabled capabilities into IT operations. Excellent communication skills and the ability to work with technical teams, business leaders, auditors, and employees in both French and English.
Human Resources Generalist (Montreal, QC)
About Haivision Haivision Systems Inc. (TSX: HAI) is a leading global provider of mission-critical, real-time video networking and visual collaboration solutions. Haivision enables organizations globally to engage audiences, enhance collaboration, and support decision-making. Haivision provides high-quality, low-latency, secure, and reliable live video at a global scale. Haivision open-sourced its award-winning SRT low-latency video streaming protocol and founded the SRT Alliance to support its adoption. Awarded four Emmys® for Technology and Engineering from the National Academy of Television Arts and Sciences, Haivision continues to fuel the future of IP video transformation. Founded in 2004, Haivision is headquartered in Montreal and Chicago, with offices, sales, and support located throughout the Americas, Europe, and Asia. Learn more at haivision.com. Job Summary We are seeking an experienced Human Resources Generalist for a 12–15 month contract. Reporting to the Senior Director of Human Resources and working closely with the Vice President of Finance, the HR Generalist will support a variety of human resources functions, including full-cycle recruitment, onboarding, employee lifecycle management, payroll administration, benefits administration, and HR projects. This is a hands-on role requiring strong knowledge of payroll, benefits, recruitment, onboarding, employment legislation, and HR best practices. The successful candidate will work collaboratively with the HR team and business leaders across regions to support an effective employee experience. Responsibilities Recruitment Assist with preparing job postings, pre-screening candidates, maintaining candidate databases, and coordinating received resumes. Manage the end-to-end recruitment and selection process, including assessing hiring needs, determining recruitment strategies, interviewing candidates, conducting reference checks, extending offers, and coordinating new hire administration. Develop strong relationships with hiring managers to understand business needs, team culture, and position requirements. Lead post-interview debrief sessions with interview teams. Create and maintain candidate pipelines through social networks, job boards, educational institutions, recruitment agencies, conferences, job fairs, hackathons, and career events. Promote Haivision as an employer of choice by increasing company visibility and strengthening employer branding. Use recruitment data and metrics to analyze performance indicators such as time-to-fill, recruitment sources, trends, and challenges. Stay current with innovative recruitment practices and employment legislation. Ensure a positive candidate experience throughout the recruitment process. Partner with HR team members to create an effective end-to-end employee experience. Onboarding and Offboarding Conduct background checks and prepare orientation packages for new hires. Schedule, coordinate, and deliver new employee orientations, including contractual documents and government forms. Monitor employee probation periods and follow up with supervisors as required. Coordinate employee departures, including departure documentation and exit interviews. Payroll Administration Process semi-monthly Canadian (Quebec) payroll using ADP Workforce Now. Provide support for monthly payroll processing for Germany and Spain. Ensure payroll compliance by maintaining proper system configurations aligned with provincial, state, and federal legislation. Perform retroactive pay and benefits calculations, bonuses, and other compensation adjustments. Manage off-cycle payrolls, terminations, pro-rated payments, Records of Employment (ROEs), and government inquiries. Complete year-end payroll processes, including preparation and distribution of T4s, T4As, RL-1, T2200, W-2s, and other required tax documents. Create customized payroll reports for HR and Finance teams. Maintain accurate payroll documentation and records for audits and compliance requirements. Stay current with payroll legislation changes to ensure ongoing compliance. Support financial audits requiring payroll information. Liaise with external agencies including CRA and Service Canada. Process employee expenses each pay period. Investigate and resolve escalated payroll issues and discrepancies. Monitor vacation requests and employee vacation balances. Benefits Administration Act as the subject matter expert for Canadian group benefits, retirement plans, employee assistance programs, and related benefit programs. Manage benefits enrollment, onboarding, offboarding, coverage changes, salary modifications, and terminations. Serve as the primary contact for employee benefit inquiries and collaborate with insurance providers and brokers to resolve issues. Participate in annual benefits renewal reviews and communicate changes to employees. Review monthly insurance provider invoices for accuracy and coordinate payment processing. Support employees with benefit-related questions and coverage requests. Training and Organizational Development Monitor performance management programs and HR calendars. Coordinate training activities and research relevant development opportunities. Maintain employee training records and documentation. Support Quality Management System (QMS) standards and assist with audits as required. Collect and manage training documentation related to Bill 90 requirements. Employee Communications Communicate employee updates regarding holidays, policies, programs, and employment-related information. Assist in creating newsletters, publications, and internal communications. Maintain employee data and statistics. Provide guidance and support to employees and managers as required. Policy Maintenance and Compliance Maintain updates to the Haivision Employee Handbook and HR policies. Provide guidance regarding company policies, procedures, and employee programs. Remain current on HR practices and employment legislation. Maintain knowledge of health and safety employment legislation. Promote HR policies related to the Haivision Quality Management System. Update HR-related Quality Management System documentation as required. Other HR Responsibilities Assist with HR-related legal files, including cross-border visa applications. Support HR projects such as implementation of new tools and HR procedure documentation. Maintain physical and electronic employee personnel files according to legal and company requirements. Prepare Employee Status Change Forms and maintain employee compensation databases. Skills and Qualifications Bachelor’s degree specializing in Human Resources Management or a related field. Minimum of five years of experience in a Human Resources Generalist role or similar position. Expertise in full-cycle recruitment, including sourcing, qualification, networking, interviewing, legal considerations, job analysis, compensation trends, and relationship management. 5+ years of progressive Canadian (Quebec) in-house payroll experience supporting both salaried and hourly employees. Strong knowledge of group health benefits plans and applicable regulations across Canada and the United States. Excellent project management, interpersonal, and communication skills. Strong initiative, sound judgment, and problem-solving abilities. Excellent organizational skills with the ability to prioritize and manage multiple tasks. Strong written and verbal communication skills in both English and French. CRHA membership is considered an asset. Strong attention to detail with a commitment to accuracy and quality. Advanced administrative skills with proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint. Knowledge of ADP and SharePoint is considered an asset. Ability to maintain employee and client confidentiality. Willingness to learn and grow within the role. If you are a qualified and interested candidate for
Senior Salesforce System Administrator (Service Cloud)
About Haivision Haivision (TSX: HAI) is a leading global provider of mission-critical, real-time video networking and visual collaboration solutions. Haivision enables organizations globally to engage audiences, enhance collaboration, and support decision-making. Haivision provides high-quality, low-latency, secure, and reliable live video at a global scale. Haivision open-sourced its award-winning SRT low-latency video streaming protocol and founded the SRT Alliance to support its adoption. Awarded four Emmys® for Technology and Engineering from the National Academy of Television Arts and Sciences, Haivision continues to fuel the future of IP video transformation. Founded in 2004, Haivision is headquartered in Montreal and Chicago, with offices, sales, and support located throughout the Americas, Europe, and Asia. Learn more at haivision.com. Job Summary As a Senior Salesforce System Administrator, you will own the quality, adoption, and evolution of Salesforce, with a primary focus on Service Cloud. You will serve as the trusted technical expert for Salesforce, providing hands-on configuration expertise, solution design, and process definition to maximize the platform’s impact across the organization. You will be part of a Salesforce team responsible for designing, building, and maintaining complex custom configurations and business processes within Salesforce. You will define and evolve workflows, automation, and operational processes to support Haivision’s growing and changing business needs. Responsibilities Custom Configuration & Process Design Design, build, and maintain complex custom configurations within Salesforce. Define, document, and evolve business processes that are scalable, maintainable, and aligned with operational objectives. Translate evolving business requirements into structured declarative and programmatic Salesforce solutions. Ensure solutions prioritize usability, data quality, and long-term maintainability. Continuously assess and improve existing configurations and processes to increase efficiency and enhance user experience. Solution Design & Strategy Develop a strong understanding of Haivision’s business processes, Salesforce configurations, functional capabilities, and integrations. Act as a trusted advisor to business process owners by providing recommendations, technical guidance, and Salesforce evolution roadmaps. Provide strategic guidance with a focus on Salesforce Service Cloud capabilities. Evaluate and recommend third-party applications, integrations, and Salesforce platform features to extend system capabilities. Governance & Change Management Support training initiatives and change management activities as new Salesforce tools, features, and processes are introduced. Manage multiple Salesforce projects and initiatives while ensuring timely delivery and alignment with business priorities. Establish and maintain best practices for Salesforce configuration, governance, and operational processes. Innovation & Optimization Analyze Salesforce adoption and usage patterns to identify opportunities for improvement. Recommend and implement platform optimizations, including automation, AI capabilities such as Agentforce and Einstein, and third-party integrations. Identify opportunities for custom process improvements and business process re-engineering to increase operational efficiency. Stay current with Salesforce platform capabilities and emerging technologies to support continuous improvement. Skills and Qualifications Bachelor’s degree in Business, Information Technology, Engineering, or a related field. Minimum of five years of hands-on Salesforce administration experience. Extensive experience with Salesforce Service Cloud, including case management, entitlements, service contracts, knowledge management, Omni-Channel, and Experience Cloud. Proven experience designing and implementing complex Salesforce configurations and business processes. Strong expertise with Salesforce declarative tools and familiarity with programmatic solutions such as Apex and triggers. Excellent written, verbal, and visual communication skills in both French and English. Ability to collaborate effectively with business process owners, support teams, and technical stakeholders. Strong analytical and problem-solving skills with the ability to translate business needs into scalable technical solutions. Bilingual in French and English.