Haivision offers friendly and easy access to technical support that contributes to your organization’s success. Our mission is to deliver the right coverage for your organization and help you protect your video solution investment.
Standard
Access to Haivision Support Portal
Online case submission
Eligible for most optional support add-ons
1-business day first response time
Phone support during normal business hours
20 days hardware repair time
Access to general availability software and security updates
Premium
Access to Haivision Support Portal
Online case submission
Eligible for all optional support add-ons
2-business hours first response time
24/7 critical issue phone support (severity 1 or 2)
Advanced hardware replacement (Shipped same day when RMA is processed by 2:00pm Eastern)
Access to general availability software and security updates
Access to software update assistance, and eligibility for advanced access to latest software updates
Annual subscription to Electronic Program Guide (EPG) service
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