Haivision Server Location Change For Electronic Program Guide - New Configurations Required
This notice serves to advise you that Haivision will be migrating the location of our Electronic Program Guide (EPG) data servers. This notice is only for customers that are using an outbound IP-based firewall rule on their network to limit the Furnace server’s web access.
To avoid any EPG service interruptions during this migration process, your outbound IP-based firewall rules will need to be updated by September 12, 2013 to allow Furnace to continue to access Haivision’s EPG data server. Please note that it is not necessary to make any configuration changes to the Furnace itself, but only to your outbound IP-based firewall rules.
You will need to configure your firewall to allow Furnace to access the new server address. Please contact Haivision Technical Support for the new IP address to your outbound firewall whitelist.
Please continue to keep the current settings in your firewall’s white list as well.
Should you have any questions about this change or need assistance, please contact our Haivision support team at firstname.lastname@example.org.
Please contact us using the following methods:
1. Support Portal: To open a new case or manage your account, visit our ON-LINE SUPPORT PORTAL
2. Email: email@example.com
3. Telephone: North America: 1-877-224-5445 option 4 International +1-514-334-5445 option 4
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